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Our Terms & Conditions Shape Your Account

When you open an account with us, these terms govern how deposits flow through DANA, OVO, GoPay and QRIS, how we verify withdrawals, and what happens if a…

Account eligibility & verificationDeposit and withdrawal rulesPayment method restrictions
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alexistogel online Our Terms & Conditions Shape Your Account
TERMS SUPPORT HOURS

Get Clarity on Your Account Terms

If you have questions about what these terms mean for your account — eligibility, verification steps, payment rules, or withdrawal holds — we're here to walk…

Live Chat Open the chat widget in the bottom-right corner of your account dashboard.
Email Support Send queries to [email protected]. Include your account email, the section of terms you're asking…
In-Account Notifications When we apply a terms-based rule to your account — a withdrawal hold, a…
YOUR DATA & SECURITY

How We Protect Your Terms & Account

These terms cover how we collect, store and use your data — your identity documents, payment details, betting history and IP address.

Data Retention

We keep your account data for the life of your account plus seven years after closure, where local law requires. Betting records, payment receipts and KYC documents are retained per local regulatory timelines.

Account Security

Enable two-factor authentication via email or SMS in your account settings. We require re-verification of new payment methods and email changes before they take effect to prevent unauthorized access.

Cookie & Tracking

We use cookies to keep you logged in, remember your game preferences, and measure site traffic. Essential cookies cannot be disabled; marketing cookies can be opted out in account settings.

Dispute Resolution

If you dispute a bet result or a withdrawal, email support with your account reference and the transaction ID. We investigate and respond within five business days with our findings.

Data Request & Deletion

You can request a copy of your personal data or ask to close your account and erase your history. Submit the request via live chat or email. Erasure happens after any pending payouts or disputes are resolved.

Terms Updates

When we update these terms, we notify you by email at least 30 days in advance. Continued use of your account after the effective date means you accept the new terms.

Terms & Conditions FAQ

Players in Medan, Semarang and across Indonesia ask us the same questions about account rules, eligibility and how our terms affect your wallet and withdrawals. Here are the answers we give most often.

Opening multiple accounts violates our terms. If we detect a duplicate account, both are suspended pending review. Any funds in those accounts are held. We use IP address, device fingerprinting and payment method matching to identify duplicates. If you need to close and reopen your account, contact support first.

Yes, but only for future deposits and withdrawals. Any funds already in your account must be withdrawn to your original payment method — the one you registered with. To add a new DANA, OVO, GoPay or QRIS account, go to Settings > Payment Methods, verify it with a small test deposit, and update your withdrawal preference.

Withdrawals are held when we spot irregular patterns — a large deposit immediately followed by a max bet and withdrawal request, for example. We verify these to prevent fraud. The hold typically lasts 24 to 72 hours. You'll see a notification in your account messages explaining the reason. Live chat can tell you the exact status and when it clears.

Bonus eligibility, wagering rules and withdrawal restrictions are listed in the Promotions section of your account, not in these terms. Each promotion has its own rules — some bonuses can't be withdrawn, only played through. Always read the promo details before you claim anything.

Your verified ID, proof of address and payment verification documents are kept on secure servers for seven years after your account closes, where local law requires. You can request a copy of all documents we hold on you by emailing support with your account reference. Deletion requests are processed after any open disputes or pending withdrawals are resolved.

Report it immediately via live chat with your bet ID and bet slip screenshot. We pull the full game log on our end — outcome, timestamp, odds, and server-side verification. We investigate and respond within five business days. If we confirm an error, we correct your account balance. If the outcome stands, we explain why in detail.

Access depends on local law in your country or state. We serve Indonesia and other regions where it's permitted. If your location is restricted, you won't be able to register or deposit. If you move to a region where access isn't permitted, your account will be suspended until you move back. Contact support if you're unsure about your eligibility.

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